EXCHANGE & RETURN POLICY
We’re here to help you find your perfect match.
At Locks & Mane, we want you to feel confident in your purchase. To be eligible for a return or exchange, your request must be initiated within 30 days of delivery on eligible hair extensions, provided they are unopened, unworn, and in their original condition with all security seals intact.
Due to the hygienic nature of our products, we cannot accept returns or exchanges on hair extensions that have been opened, worn, altered, or tampered with.
Final Sale items are eligible for exchange or store credit only. Hair accessories are final sale.
Exchanges — need a different shade?
We make exchanges simple. If your shade isn’t quite right, send your eligible, unopened set back to us and let us know which shade you’d like instead.
How do I exchange my order?
- Contact our Customer Care team to initiate your exchange by emailing info@locksandmane.com.
- Ship your extensions back to us using the return instructions provided to your email.
- Once your return has been received and inspected, your replacement order will be processed.
- Replacement orders are typically processed within 1–2 business days.