FREQUENTLY ASKED QUESTIONS

Get ready for 50 Seconds to Fabulous! Our team has created a series of how-to videos on Instagram (@locksandmane) to view at your convenience, and a quick step-by-step guide below.

Since most clip-in extensions on the market today are produced with the clips pointing downward, we receive a TON of questions and concerns that the clips are sewn on wrong.

Locks & Mane clip-in extensions are designed with the clips pointing upwards to ensure a tease-free all day hold. By scooping the clips against the growth of your hair and snapping closed, your wefts are held more securely without needing to backcomb and the clips lay completely flat against your scalp.

Locks & Mane clip-ins were created with comfort and ease in mind for all wearers. This is why our clip-in extensions are made with quick-to-apply wefts that more effectively distribute the extension weight for all-day comfort and secure hold.

Locks & Mane is proud to offer 100% Remy hair extensions that can be cut, colored, washed, and heat styled - just like your natural locks!

Get ready to meet your match! When looking for your Locks & Mane shade, always reference the ends of your hair for a seamless blend. Even undyed locks contain several variations and are often lighter towards the end from sunlight exposure or natural damage like dryness or breakage. Changing your color? All Locks & Mane extension products can be dyed, toned or color shampooed to perfectly match your new hue. Bleaching any extension is highly discouraged as the extension cuticle is pre-processed and more susceptible to damage.

Just like your natural hair, when to wash your extensions is a matter of personal preference! Since extensions do not directly receive oils from your scalp like your locks, they probably need to be washed for 6-8 weeks, depending on your usage. When the extensions start to feel dry, it’s probably time for a wash. If your clips are feeling constantly dry even after conditioning, it could be time for a new set!

We recommend at least chin length locks as a good starting point for our clip-ins. That said, in our years we have seen some incredible L&M transformations, especially for our Mane Babes who layer their clip-ins with the help of their stylist! For thick hair or blunt ends, we suggest ordering two sets of extensions to achieve a seamless blend.

We’re here to help you find your perfect match.

At Locks & Mane, we want you to feel confident in your purchase. To be eligible for a return or exchange, your request must be initiated within 30 days of delivery on eligible hair extensions, provided they are unopened, unworn, and in their original condition with all security seals intact.

Due to the hygienic nature of our products, we cannot accept returns or exchanges on hair extensions that have been opened, worn, altered, or tampered with.

Final Sale items are eligible for exchange or store credit only. Hair accessories are final sale.

Exchanges — need a different shade?
We make exchanges simple. If your shade isn’t quite right, send your eligible, unopened set back to us and let us know which shade you’d like instead.

How do I exchange my order?

  1. Contact our Customer Care team to initiate your exchange by emailing info@locksandmane.com.
  2. Ship your extensions back to us using the return instructions provided to your email.
  3. Once your return has been received and inspected, your replacement order will be processed.
  4. Replacement orders are typically processed within 1–2 business days.

HOW TO CLIP-IN YOUR HAIR EXTENSIONS

01. Section

Section your hair and clip the remaining hair out of the way.

02. Scoop

Open the clip and scoop up the hair below your part.

03. Shimmy

Shimmy the clip side to side for a secure hold without teasing.

04. Snap

Press both sides of the clip to snap the weft securely into place.