Thank you for shopping at Locks & Mane! 

If you are not entirely satisfied with your purchase, we’re here to help.

 

Online Terms

At Locks & Mane we offer a Color Match Guarantee. If your extensions aren’t a perfect match to your natural hair, or you aren’t 100% satisfied with your L&M purchase we will gladly exchange your extension colour or product within 30 calendar days of purchase. Sadly, as hair extensions and accessories are hygienic products, we are unable to accept returns. 

 

To be eligible for an exchange, your purchase must be unused in its original packaging, without any tampering to the gold security ties. Please kindly send back any items you wish to exchange with a copy of your emailed Locks & Mane receipt or order confirmation as a proof of purchase using a tracked parcel service. Locks & Mane is not responsible for the loss or damage any items sent to us without a tracking number. Locks & Mane is currently unable to accommodate exchanges for any L&M product purchased from our distribution partners, including The Shopping Channel and HSN. 

 

Our expert team of stylists are always available to assist with color matching! Simply send in a photo of your hair in natural lighting to  info@locksandmane.com to receive a complimentary color match. 

Contact Us
If you have any additional questions regarding refunds and returns, we are happy to answer them!  Contact us for all inquires. 

Mobile Terms of Service
Last Updated: Nov. 20, 2024 

The Locks & Mane mobile message service (the "Service") is operated by Locks & Mane (“Locks & Mane”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Locks & Mane’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Locks & Mane through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Locks & Mane. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (877) 902-7364 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Locks & Mane mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1 (877) 902-7364 or email info@locksandmane.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.