Refund policy

If your color match isn’t perfect or you aren’t 100% satisfied with your L&M purchase you can request a refund or exchanges. Please note that refunds and exchanges are not available on semi-permanent installs, or clip-in extensions installed in-store.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. You have 30 calendar days to return an item from the date you received it.

If your purchase was made online you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact info@locksandmane.com to receive next steps for initiating a refund or exchange.